Most Viewed FAQs
Which version of the LFConnector is right for me?
What IP address do I use to Activate a Serial Number for the LFConnector?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
I'm a reseller using an NFR license for the LFConnector v5.x on my embedded demo machine. When I commit scans to the Laserfiche repository the pages are there with the watermark for Software Connections, but where is the rest of the page content?
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Frequently Asked Questions

Listed below are some of our most Frequently Asked Questions. Please check here often to see updated questions and answers about our products!

To collapse or expand a FAQ section, click on the section name.

Sales
How does the licensing work for the LFConnector?
Are NFR (Not for Resale) versions of the LFConnector available?
Which version of the LFConnector is right for me?
What is the difference between an NFR (Not for Resale) and 45-day evaluation copy of the LFConnector?
Does the LFConnector use a Laserfiche license?
What collateral marketing materials are available for download and distribution?
How can I become a reseller for Software Connections?
Why is it important to have current maintenance?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
Installation
Which version of the LFConnector is right for me?
What are the main steps for installing the LFConnector?
Why doesn't the LFConnector show up in the eCopy ShareScan Administration Console after an apparent successful installation?
What is the best way to load updated LFConnector software?
Configuration
What would cause the "Test" button to fail when configuring the Laserfiche security credentials in the LFConnector?
Why can't I see my repository when I configure the LFConnector?
What IP address do I use to Activate a Serial Number for the LFConnector?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
How can I take advantage of the new Session Logon feature of eCopy ShareScan OP v4.x?
Can I force the LFConnector to use the same user credentials for all scan sessions?
Does the LFConnector support tokens?
Why do I get an error message when I try to use the LFConnector licensing tab on my SSOP Manager running on a Windows 2003 Server?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?
Licensing
How does the licensing work for the LFConnector?
Once I've activated a Serial Number for the LFConnector, can I "transfer" it to a different device?
What is the difference between an NFR (Not for Resale) and 45-day evaluation copy of the LFConnector?
How do I manage my purchased LFConnector Serial Numbers?
What are the main steps for activating an LFConnector Serial Number?
Why does my LFConnector scanning device still appear to be in Evaluation mode (or expired) even after I've successfully activated my Serial Number?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
What are the main steps for upgrading an existing LFConnector Serial Number?
What are the main steps for deactivating an LFConnector Serial Number?
I am running Build 28 (or earlier) of the LFConnector. Why can't I generate a license file from the Software Connections website?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Why do I get an error message when I try to use the LFConnector licensing tab on my SSOP Manager running on a Windows 2003 Server?
While trying to license my product I received "An unknown error has occurred. Please contact technical support." message. What can I do?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?
Operation
Why can't I OCR documents using the LFConnector v1.0.1?
Does the LFConnector use a Laserfiche license?
What is the best way to obtain support for my Software Connections' product?
What would prevent a user from successfully navigating to a desired folder or document in the LFConnector?
What would prevent a document from "showing up" in the Laserfiche repository even though the user selected that destination in the LFConnector and (apparently) scanned successfully to it?
What are the criteria for performing a basic "Search"?
Is there an advanced "Search" syntax?
What causes an LFConnector error message stating "Unknown image format, or the format is not allowed"?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
How can I take advantage of the new Session Logon feature of eCopy ShareScan OP v4.x?
Can I force the LFConnector to use the same user credentials for all scan sessions?
Does the LFConnector support tokens?
I'm a reseller using an NFR license for the LFConnector v5.x on my embedded demo machine. When I commit scans to the Laserfiche repository the pages are there with the watermark for Software Connections, but where is the rest of the page content?
Troubleshooting
Why won't LFConnector run with my Windows domain controller acting as the eCopy ShareScan OP Manager?
What is the best way to obtain support for my Software Connections' product?
What are the main steps for installing the LFConnector?
Why doesn't the LFConnector show up in the eCopy ShareScan Administration Console after an apparent successful installation?
What would cause the "Test" button to fail when configuring the Laserfiche security credentials in the LFConnector?
What would prevent a user from successfully navigating to a desired folder or document in the LFConnector?
What would prevent a document from "showing up" in the Laserfiche repository even though the user selected that destination in the LFConnector and (apparently) scanned successfully to it?
What is the best way to load updated LFConnector software?
How can I isolate a problem to the LFConnector or another component?
Why can't I see my repository when I configure the LFConnector?
Why does my LFConnector scanning device still appear to be in Evaluation mode (or expired) even after I've successfully activated my Serial Number?
What IP address do I use to Activate a Serial Number for the LFConnector?
What causes an LFConnector error message stating "Unknown image format, or the format is not allowed"?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
When do I need to upgrade my LFConnector Serial Number?
I am running Build 28 (or earlier) of the LFConnector. Why can't I generate a license file from the Software Connections website?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
Why do I get an error message when I try to use the LFConnector licensing tab on my SSOP Manager running on a Windows 2003 Server?
While trying to license my product I received "An unknown error has occurred. Please contact technical support." message. What can I do?
I'm a reseller using an NFR license for the LFConnector v5.x on my embedded demo machine. When I commit scans to the Laserfiche repository the pages are there with the watermark for Software Connections, but where is the rest of the page content?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?
Upgrades
Which version of the LFConnector is right for me?
What are the main steps for activating an LFConnector Serial Number?
What is the best way to load updated LFConnector software?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
When do I need to upgrade my LFConnector Serial Number?
What are the main steps for upgrading an existing LFConnector Serial Number?
I am running Build 28 (or earlier) of the LFConnector. Why can't I generate a license file from the Software Connections website?
Hardware
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?