Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
I'm getting the message "The licensing manager was not properly initialized" after scanning documents on Windows Server 2012. What can I do?
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
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Frequently Asked Questions

12801 Views, Last Updated 10/27/2015
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?

This usually indicates a mismatch between the version of the LFConnector software that is loaded, and the version of the Serial Number that was originally purchased.  This often occurs right after a user updates their LFConnector software, but forgets to upgrade the associated Serial Number using the LFConnector Licensing tab in the eCopy ShareScan OP Administration Console.

For more information, see the FAQ entitled What are the main steps for upgrading an existing LFConnector Serial Number?