Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
I'm a reseller using an NFR license for the LFConnector v5.x on my embedded demo machine. When I commit scans to the Laserfiche repository the pages are there with the watermark for Software Connections, but where is the rest of the page content?
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Frequently Asked Questions

8609 Views, Last Updated 9/20/2011
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?

If you purchased the LFConnector through one of our channel partners such as Laserfiche, they should be the first point of contact for all support issues.

If you purchased directly from Software Connections and the end user has a current maintenance agreement,  please collect the following information and contact us via email or phone.
  • The LFConnector serial number, which can be located on the LFConnector "Licensing" tab inside the eCopy SSOP Administration Console
  • The LFConnector version and build number, which can be located on the LFConnector "About" tab inside the eCopy SSOP Administration Console
  • The version of the eCopy SSOP, which can be located inside the eCopy SSOP Administration Console on the "Help" and "About eCopy Administration Console" tab
  • The version (and service pack) of the operating system on the Manager PC
  • The version of the Laserfiche client on the Manager PC
  • The version of the Laserfiche repository with which the Manager PC is communicating

NOTE:   Many issues are resolved by ensuring you are running the latest build posted on our website.

For a list of known and corrected problems, please refer to our Release Notes.

To see the latest builds available for your version of the LFConnector, please select your version number on our Product Matrix.