Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
Show/Hide Left Bar

Frequently Asked Questions

6015 Views, Last Updated 11/8/2006
Why doesn't the LFConnector show up in the eCopy ShareScan Administration Console after an apparent successful installation?

Re-install the LFConnector (there is no need to uninstall first), but first make sure that :

  • All anti-virus software on the eCopy ShareScan OP Manager PC is off/disabled
  • The eCopy ShareScan OP Administration Console is closed prior to beginning the re-installation
  • The current Windows user logged onto the eCopy ShareScan OP Manager PC has administrative privileges.

Here are some more Frequently Asked Questions related to the one you selected.