Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
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Frequently Asked Questions

8678 Views, Last Updated 11/8/2006
What is the best way to load updated LFConnector software?

Unless otherwise noted in any special installation instructions, there is no need to remove the existing LFConnector software prior to upgrading.

  1. Using the eCopy SharesScan OP Administration Console note current settings for each defined settings profile on the Configure tab inside the LFConnector.
  2. Close out the eCopy ShareScan OP Administration Console.
  3. On the eCopy ShareScan Manager PC stop both the eCopy ShareScan OP Manager and the eCopy ShareScan OP Agent services in the Control Panel.
  4. Install the newer LFConnector software.
  5. Restart the services from step 3 above.
  6. Reconfigure the LFConnector profile(s) and save.
  7. Make sure all existing licensed devices are using the appropriate profile in the LFConnector.

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