Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
I'm getting the message "The licensing manager was not properly initialized" after scanning documents on Windows Server 2012. What can I do?
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
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Frequently Asked Questions

5686 Views, Last Updated 11/8/2006
What would cause the "Test" button to fail when configuring the Laserfiche security credentials in the LFConnector?

The most common causes are:

  • The server name where Laserfiche is running was incorrectly specified
  • The Laserfiche repository on the above server was incorrectly specified
  • The Username was incorrectly specified, it must be "Admin"
  • The Password for the "Admin" account was incorrectly specified
  • The Laserfiche full client was not installed, tested and working on the eCopy ShareScan OP Manager PC

All of the preceeding can be tested outside of the LFConnector by starting the full client that was loaded on the eCopy ShareScan OP Manager PC and logging onto the same repository with the "Admin" credentials.

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