Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
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Frequently Asked Questions

3455 Views, Last Updated 6/18/2008
How do I manage my purchased LFConnector Serial Numbers?

Using the My Serial Numbers page on the Software Connections website, users can register any Serial Number that has been purchased for use with the LFConnector.  The activation, deactivation and (with current maintenance) upgrade of Serial Numbers can be accomplished from the eCopy ShareScan OP Administration Console using the LFConnector's Licensing tab.

For more information about activating a Serial Number, please refer to the FAQ entitled What are the main steps for activating an LFConnector Serial Number?

For more information about deactivating a Serial Number, please refer to the FAQ entitled What are the main steps for deactivating an LFConnector Serial Number?

For more information about upgrading a Serial Number, please refer to the FAQ entitled What are the main steps for upgrading an existing LFConnector Serial Number?

Here are some more Frequently Asked Questions related to the one you selected.

Licensing
How does the licensing work for the LFConnector?
Once I've activated a Serial Number for the LFConnector, can I "transfer" it to a different device?
What is the difference between an NFR (Not for Resale) and 45-day evaluation copy of the LFConnector?
How do I manage my purchased LFConnector Serial Numbers?
What are the main steps for activating an LFConnector Serial Number?
Why does my LFConnector scanning device still appear to be in Evaluation mode (or expired) even after I've successfully activated my Serial Number?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
What are the main steps for upgrading an existing LFConnector Serial Number?
What are the main steps for deactivating an LFConnector Serial Number?
I am running Build 28 (or earlier) of the LFConnector. Why can't I generate a license file from the Software Connections website?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Why do I get an error message when I try to use the LFConnector licensing tab on my SSOP Manager running on a Windows 2003 Server?
While trying to license my product I received "An unknown error has occurred. Please contact technical support." message. What can I do?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?