Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
I'm a reseller using an NFR license for the LFConnector v5.x on my embedded demo machine. When I commit scans to the Laserfiche repository the pages are there with the watermark for Software Connections, but where is the rest of the page content?
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Frequently Asked Questions

5340 Views, Last Updated 11/6/2006
What would prevent a user from successfully navigating to a desired folder or document in the LFConnector?

Verify those same user credentials have the appropriate Laserfiche security access to the desired folder or document on a computer with a full Laserfiche client.

Here are some more Frequently Asked Questions related to the one you selected.

Operation
Why can't I OCR documents using the LFConnector v1.0.1?
Does the LFConnector use a Laserfiche license?
What is the best way to obtain support for my Software Connections' product?
What would prevent a user from successfully navigating to a desired folder or document in the LFConnector?
What would prevent a document from "showing up" in the Laserfiche repository even though the user selected that destination in the LFConnector and (apparently) scanned successfully to it?
What are the criteria for performing a basic "Search"?
Is there an advanced "Search" syntax?
What causes an LFConnector error message stating "Unknown image format, or the format is not allowed"?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
How can I take advantage of the new Session Logon feature of eCopy ShareScan OP v4.x?
Can I force the LFConnector to use the same user credentials for all scan sessions?
Does the LFConnector support tokens?
I'm a reseller using an NFR license for the LFConnector v5.x on my embedded demo machine. When I commit scans to the Laserfiche repository the pages are there with the watermark for Software Connections, but where is the rest of the page content?