Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
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Frequently Asked Questions

2990 Views, Last Updated 6/13/2008
Is there an advanced "Search" syntax?

Our products use the same search engine as the full Laserfiche client.  Here is an excerpt from the Laserfiche help documentation:

Wildcards are used to represent one or more characters in a word.  This is useful when you would like to retrieve all documents containing variations of a word or when you are not sure of the exact characters contained in the word that will be used to search for documents.  Wildcards can be used in either full-text or field searches.

Wildcard Description
* (Asterisk) Represents zero or more missing characters.  For example, govern*s would find "governors", "governments", and "governs".
? (Question mark) Represents any single character.  For example, gr?y would find "gray" and "grey", but not "gravy".
[] (Brackets) Brackets are also used as a wildcard for any single character.  A limited set of replacement characters can be specified within the brackets.  For example, gr[ae]y would find "gray" and "grey", but no others.
- (Dash) This operator indicates a range of characters.  For example, b[a-i]t would find the words "bat", "bet", and "bit", but not "but".

Wildcards may be combined.  For example, br[a-o]ke* would find all of the following words: brake, braked, broke, broker, and broken.

Here are some more Frequently Asked Questions related to the one you selected.

Operation
Why can't I OCR documents using the LFConnector v1.0.1?
Does the LFConnector use a Laserfiche license?
What is the best way to obtain support for my Software Connections' product?
What would prevent a user from successfully navigating to a desired folder or document in the LFConnector?
What would prevent a document from "showing up" in the Laserfiche repository even though the user selected that destination in the LFConnector and (apparently) scanned successfully to it?
What are the criteria for performing a basic "Search"?
Is there an advanced "Search" syntax?
What causes an LFConnector error message stating "Unknown image format, or the format is not allowed"?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
How can I take advantage of the new Session Logon feature of eCopy ShareScan OP v4.x?
Can I force the LFConnector to use the same user credentials for all scan sessions?
Does the LFConnector support tokens?
I'm a reseller using an NFR license for the LFConnector v5.x on my embedded demo machine. When I commit scans to the Laserfiche repository the pages are there with the watermark for Software Connections, but where is the rest of the page content?