Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
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Frequently Asked Questions

6413 Views, Last Updated 11/6/2006
What causes an LFConnector error message stating "Unknown image format, or the format is not allowed"?

While not common this can occasionally occur the very first time the LFConnector is run after a new install.  Take the steps below to correct the issue.  Once a successfull scan and commit to the repository occurs thru the LFConnector, the remaining troubleshooting steps can be ignored:

  1. Reboot the SSOP Manager computer where the LFConnector was just installed
    1. Occasionally a critical file on the PC was unavailable for update during the install, but will succeed upon restarting the computer
  2. Test the LFConnector
    1. Exit out of the SSOP Application on the computer and return to the desktop
    2. Open the full Laserfiche client on the SSOP Manager computer
    3. Login to the client with the same credentials specified in the configuration of the LFConnector
    4. Make sure the target repository matches the open configured in the LFConnector
    5. Drag and drop a TIF image from the computer desktop into a folder in the full Laserfiche client
    6. Close the full Laserfiche client
    7. Restart the SSOP Application
  3. Test the LFConnector by scanning a document into the same folder used three steps above
    1. Exit out of the SSOP Application on the computer and return to the desktop
    2. Open the full Laserfiche client on the SSOP Manager computer
    3. Login to the client with the same credentials specified in the configuration of the LFConnector
    4. Go to "Tools", "Options", "New Documents", "File Options"
    5. Highlight "tif" and click "Remove" to remove it from the list, and click "OK" or "Close" to exit all screens (but not the Laserfiche client)
    6. Go back to "Tools", "Options", "New Documents", "File Options"
    7. Using the dropdown box, select "tif" to add it back to the list and click "OK" or "Close" to exit all screens
    8. Exit out of the Laserfiche client
    9. Restart the SSOP Application
  4. Test the LFConnector

Here are some more Frequently Asked Questions related to the one you selected.

Operation
Why can't I OCR documents using the LFConnector v1.0.1?
Does the LFConnector use a Laserfiche license?
What is the best way to obtain support for my Software Connections' product?
What would prevent a user from successfully navigating to a desired folder or document in the LFConnector?
What would prevent a document from "showing up" in the Laserfiche repository even though the user selected that destination in the LFConnector and (apparently) scanned successfully to it?
What are the criteria for performing a basic "Search"?
Is there an advanced "Search" syntax?
What causes an LFConnector error message stating "Unknown image format, or the format is not allowed"?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
How can I take advantage of the new Session Logon feature of eCopy ShareScan OP v4.x?
Can I force the LFConnector to use the same user credentials for all scan sessions?
Does the LFConnector support tokens?
I'm a reseller using an NFR license for the LFConnector v5.x on my embedded demo machine. When I commit scans to the Laserfiche repository the pages are there with the watermark for Software Connections, but where is the rest of the page content?