Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
I'm getting the message "The licensing manager was not properly initialized" after scanning documents on Windows Server 2012. What can I do?
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
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Frequently Asked Questions

5910 Views, Last Updated 6/18/2008
Why does my LFConnector scanning device still appear to be in Evaluation mode (or expired) even after I've successfully activated my Serial Number?

There are two common reasons for this.

The most common cause is due to an incorrect IP address used to generate the device code.  To determine the proper IP address, refer to the FAQ entitled What IP address do I use to Activate a Serial Number for the LFConnector?

To resolve the issue in this first case, use the eCopy ShareScan OP Administration Console to access the LFConnector Licensing tab, Deactivate the Serial Number in question, and Activate it again using the correct IP address.

The other less likely scenario occurs on a scanning device with multiple network adapters (e.g. multi-homed server or a laptop with both wired & wireless interfaces).  It is possible that the wrong IP address was used to generate the device code, even if that particular IP address appears next to your device in the eCopy ShareScan OP Administration Console.

To resolve the issue in this second case, again use the eCopy ShareScan OP Administration Console to access the LFConnector Licensing tab, Deactivate the Serial Number in question, and Activate it again using the other network adapter's IP address.

For more information about activating a Serial Number, please refer to the FAQ entitled What are the main steps for activating an LFConnector Serial Number?

For more information about deactivating a Serial Number, please refer to the FAQ entitled What are the main steps for deactivating an LFConnector Serial Number?

Here are some more Frequently Asked Questions related to the one you selected.

Troubleshooting
Why won't LFConnector run with my Windows domain controller acting as the eCopy ShareScan OP Manager?
What is the best way to obtain support for my Software Connections' product?
What are the main steps for installing the LFConnector?
Why doesn't the LFConnector show up in the eCopy ShareScan Administration Console after an apparent successful installation?
What would cause the "Test" button to fail when configuring the Laserfiche security credentials in the LFConnector?
What would prevent a user from successfully navigating to a desired folder or document in the LFConnector?
What would prevent a document from "showing up" in the Laserfiche repository even though the user selected that destination in the LFConnector and (apparently) scanned successfully to it?
What is the best way to load updated LFConnector software?
How can I isolate a problem to the LFConnector or another component?
Why can't I see my repository when I configure the LFConnector?
Why does my LFConnector scanning device still appear to be in Evaluation mode (or expired) even after I've successfully activated my Serial Number?
What IP address do I use to Activate a Serial Number for the LFConnector?
What causes an LFConnector error message stating "Unknown image format, or the format is not allowed"?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
When do I need to upgrade my LFConnector Serial Number?
I am running Build 28 (or earlier) of the LFConnector. Why can't I generate a license file from the Software Connections website?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
Why do I get an error message when I try to use the LFConnector licensing tab on my SSOP Manager running on a Windows 2003 Server?
While trying to license my product I received "An unknown error has occurred. Please contact technical support." message. What can I do?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?