Frequently Asked Questions

While not common this can occasionally occur the very first time the LFConnector is run after a new install.  Take the steps below to correct the issue.  Once a successfull scan and commit to the repository occurs thru the LFConnector, the remaining troubleshooting steps can be ignored:

1. Reboot the SSOP Manager computer where the LFConnector was just installed
   1. Occasionally a critical file on the PC was unavailable for update during the install, but will succeed upon restarting the computer
2. Test the LFConnector
   1. Exit out of the SSOP Application on the computer and return to the desktop
   2. Open the full Laserfiche client on the SSOP Manager computer
   3. Login to the client with the same credentials specified in the configuration of the LFConnector
   4. Make sure the target repository matches the open configured in the LFConnector
   5. Drag and drop a TIF image from the computer desktop into a folder in the full Laserfiche client
   6. Close the full Laserfiche client
   7. Restart the SSOP Application
3. Test the LFConnector by scanning a document into the same folder used three steps above
   1. Exit out of the SSOP Application on the computer and return to the desktop
   2. Open the full Laserfiche client on the SSOP Manager computer
   3. Login to the client with the same credentials specified in the configuration of the LFConnector
   4. Go to "Tools", "Options", "New Documents", "File Options"
   5. Highlight "tif" and click "Remove" to remove it from the list, and click "OK" or "Close" to exit all screens (but not the Laserfiche client)
   6. Go back to "Tools", "Options", "New Documents", "File Options"
   7. Using the dropdown box, select "tif" to add it back to the list and click "OK" or "Close" to exit all screens
   8. Exit out of the Laserfiche client
   9. Restart the SSOP Application
4. Test the LFConnector