Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
I'm getting the message "The licensing manager was not properly initialized" after scanning documents on Windows Server 2012. What can I do?
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
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Frequently Asked Questions

6469 Views, Last Updated 11/6/2006
What causes an LFConnector error message stating "Unknown image format, or the format is not allowed"?

While not common this can occasionally occur the very first time the LFConnector is run after a new install.  Take the steps below to correct the issue.  Once a successfull scan and commit to the repository occurs thru the LFConnector, the remaining troubleshooting steps can be ignored:

  1. Reboot the SSOP Manager computer where the LFConnector was just installed
    1. Occasionally a critical file on the PC was unavailable for update during the install, but will succeed upon restarting the computer
  2. Test the LFConnector
    1. Exit out of the SSOP Application on the computer and return to the desktop
    2. Open the full Laserfiche client on the SSOP Manager computer
    3. Login to the client with the same credentials specified in the configuration of the LFConnector
    4. Make sure the target repository matches the open configured in the LFConnector
    5. Drag and drop a TIF image from the computer desktop into a folder in the full Laserfiche client
    6. Close the full Laserfiche client
    7. Restart the SSOP Application
  3. Test the LFConnector by scanning a document into the same folder used three steps above
    1. Exit out of the SSOP Application on the computer and return to the desktop
    2. Open the full Laserfiche client on the SSOP Manager computer
    3. Login to the client with the same credentials specified in the configuration of the LFConnector
    4. Go to "Tools", "Options", "New Documents", "File Options"
    5. Highlight "tif" and click "Remove" to remove it from the list, and click "OK" or "Close" to exit all screens (but not the Laserfiche client)
    6. Go back to "Tools", "Options", "New Documents", "File Options"
    7. Using the dropdown box, select "tif" to add it back to the list and click "OK" or "Close" to exit all screens
    8. Exit out of the Laserfiche client
    9. Restart the SSOP Application
  4. Test the LFConnector

Here are some more Frequently Asked Questions related to the one you selected.

Troubleshooting
Why won't LFConnector run with my Windows domain controller acting as the eCopy ShareScan OP Manager?
What is the best way to obtain support for my Software Connections' product?
What are the main steps for installing the LFConnector?
Why doesn't the LFConnector show up in the eCopy ShareScan Administration Console after an apparent successful installation?
What would cause the "Test" button to fail when configuring the Laserfiche security credentials in the LFConnector?
What would prevent a user from successfully navigating to a desired folder or document in the LFConnector?
What would prevent a document from "showing up" in the Laserfiche repository even though the user selected that destination in the LFConnector and (apparently) scanned successfully to it?
What is the best way to load updated LFConnector software?
How can I isolate a problem to the LFConnector or another component?
Why can't I see my repository when I configure the LFConnector?
Why does my LFConnector scanning device still appear to be in Evaluation mode (or expired) even after I've successfully activated my Serial Number?
What IP address do I use to Activate a Serial Number for the LFConnector?
What causes an LFConnector error message stating "Unknown image format, or the format is not allowed"?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
When do I need to upgrade my LFConnector Serial Number?
I am running Build 28 (or earlier) of the LFConnector. Why can't I generate a license file from the Software Connections website?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
Why do I get an error message when I try to use the LFConnector licensing tab on my SSOP Manager running on a Windows 2003 Server?
While trying to license my product I received "An unknown error has occurred. Please contact technical support." message. What can I do?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?