Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
I'm getting the message "The licensing manager was not properly initialized" after scanning documents on Windows Server 2012. What can I do?
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
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Frequently Asked Questions

11949 Views, Last Updated 9/23/2010
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
You can force the LFConnector to utilize the same TCP/IP address by setting a static TCP/IP address on one of your network adapters, specifically Microsoft's virtual Loopback Adapter.  To implement the Microsoft Loopback Adapter, follow the following instructions (you only need to do this once):
  • Install Microsoft's virtual Loopback adapter (for details see Microsoft technical article KB839013)
  • Assign a static IP address to this new virtual adapter
  • Activate the LFConnector using this new static IP address for the Loopback adapter in the eCopy ShareScan OP Administration Console

To demonstrate the LFConnector at an offsite location:
  • Temporarily disable any present "real" network adapters in the system (e.g. wired and/or wireless)
  • After  your demonstration is complete, re-enable each of the "real" network adapters in your system

Here are some more Frequently Asked Questions related to the one you selected.

Troubleshooting
Why won't LFConnector run with my Windows domain controller acting as the eCopy ShareScan OP Manager?
What is the best way to obtain support for my Software Connections' product?
What are the main steps for installing the LFConnector?
Why doesn't the LFConnector show up in the eCopy ShareScan Administration Console after an apparent successful installation?
What would cause the "Test" button to fail when configuring the Laserfiche security credentials in the LFConnector?
What would prevent a user from successfully navigating to a desired folder or document in the LFConnector?
What would prevent a document from "showing up" in the Laserfiche repository even though the user selected that destination in the LFConnector and (apparently) scanned successfully to it?
What is the best way to load updated LFConnector software?
How can I isolate a problem to the LFConnector or another component?
Why can't I see my repository when I configure the LFConnector?
Why does my LFConnector scanning device still appear to be in Evaluation mode (or expired) even after I've successfully activated my Serial Number?
What IP address do I use to Activate a Serial Number for the LFConnector?
What causes an LFConnector error message stating "Unknown image format, or the format is not allowed"?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
When do I need to upgrade my LFConnector Serial Number?
I am running Build 28 (or earlier) of the LFConnector. Why can't I generate a license file from the Software Connections website?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
Why do I get an error message when I try to use the LFConnector licensing tab on my SSOP Manager running on a Windows 2003 Server?
While trying to license my product I received "An unknown error has occurred. Please contact technical support." message. What can I do?
I'm trying to activate my LFConnector Serial Number in the licensing tab, but I receive a dialog box stating "The device code could not be found. Please verify that you have entered the IP Address of the device correctly". What can I do?